Contact Us
Here you will find some useful contact information for getting in touch with the Merlin Annual Pass team.
Don’t forget to visit the FAQ's page on this website before getting in touch as you will probably find the answer to your query, and may save you a bit of time too.
Telephone
Our team of friendly customer service agents are available from 9am to 5pm daily. Feel free to call them on 08444 77 44 44 to discuss purchasing a pass, renewing an existing pass or anything else you may have a question about.
Post
Feel free to send us a letter, picture (or even a gift) to the following address:
Merlin Annual Pass
Merlin Business Support
Silverglade
Leatherhead Road
Chessington
Surrey, KT9 2QL
Attraction Specific Enquiries
If you have a query which relates to a specific attraction, it's best to contact them directly. Here is a list of useful contact details for getting in touch with our UK attractions:
- LEGOLAND Windsor: customer.services@LEGOLAND.co.uk
- THORPE PARK: Jacqui.Dixon2@thorpe-park.com
- Warwick Castle: customer.information@warwick-castle.com
- Madame Tussauds London: guest.experience@madame-tussauds.com
- Alton Towers Resort Theme Park: annual.pass@alton-towers.com
- Chessington World of Adventures: guest.services@chessington.co.uk
- London Eye: annualpass@londoneye.com
- SEA LIFE Centres: enquiries@merlinentertainments.biz
- The Dungeons: For contact details see The Dungeons website
Online
If you’ve searched the website, checked the FAQ page and are still unable to find the information that you have been looking for, feel free to fill out the online enquiry form below. We’ll respond to all queries within 48 hours (excluding weekends). Remember to include as much information as possible so that we can respond to you even faster.
Please note, if you have a question or comment which relates specifically to an attraction, such as ride restrictions, ages or if you want to share some feedback from a previous visit, you’ll need to contact them directly using the email addresses above. We’ll be unable to respond in detail to any attraction specific question or comment using this form.