Update 2nd June 2020 @ 12:00
Passholders, we’d like to thank you for your patience during these unprecedented times - we are very much looking forward to welcoming you back.
In line with the updated government guidelines on visits to outdoor facilities, we’re excited to reopen Warwick Castle (grounds and gardens) and Alton Towers (gardens) from Saturday 6th June!
As our attractions start to reopen, we wanted to give you a full update, so you have all the information on enjoying the magic with a Merlin Pass and what to expect during your visit.
The health and safety of our guests and employees is always our number one priority so we’ve been working hard to make sure the attractions comply with government guidelines and we have everything in place for you to have a safe and enjoyable visit: https://youtu.be/PgkMoUmcebo
As we need to manage our capacity to ensure everyone has a safe and enjoyable visit, all guests will be required to pre-book a ticket online.
Please see below for more detail about advance bookings, pass extensions, refunds and other topics.
If you are staying on-site or at a partner hotel please refer to the FAQs.
Standard terms and conditions for annual passes still apply.
New Passes Purchased before 19th of March
We know you have already missed making magic Merlin memories. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Merlin Annual Passes that expire after 18th March 2020.
We understand that many of you purchase a Merlin Annual Pass to enjoy the full offering of Merlin, from rollercoasters to sea creatures. Therefore, if your pass extension falls during the winter period when some of our resorts are closed, we will further extend these passes.
Merlin Annual Passes that expired before 19th March 2020 or purchased after 31st May 2020, and passes bought within the Summer Sale period will not be entitled to the extension period.
Pass extensions will happen automatically, and you don’t have to do anything about it.
To view your new expiry date please visit https://www.merlinannualpass.co.uk/information/new-expiry-date-calculator
New Passes Purchased after 19th of March and Pass Renewals
A new Merlin Annual Pass that was purchased during the closure period will be extended by the time lost during the closure period.
If you have purchased a renewal Merlin Annual Pass, you have until end of October 2020 to pick it up and will be valid for full 12 months from the collection date.
Membership payments have been frozen for April, May & June and will continue to be frozen for July and August – to account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen.
You do not need to action anything for this, we have automatically frozen payments for these months.
The health and safety of our guests and our staff is our number one priority. In order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Because of this, all guests will be required to pre-book a ticket online.
We have brought in this temporary measure so that as many people as possible can experience the magic at our attractions as it will reduce the number of slots that are taken up by individuals who then do not show up. This £1 booking fee per passholder is applicable across all the UK attractions.
We know many of you buy your Merlin Annual Passes and Merlin Monthly Memberships so you can spontaneously visit our attractions. We’re closely following Government advice and will update this process when it’s suitable to do so.
We have also put in place the 5-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.
Pre-book tickets for annual pass holders will be available via individual attractions’ websites.
If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.
If you have already renewed your pass, we have now extended the collection time and you will be able to collect your new pass until the end of October 2020.
For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce most of our attractions reopen dates, so we can properly calculate the number of days missed.
Please review the FAQs below to find out more.