Updated: 18th May 2020 14:00
Since the attractions closed in March, we’ve been working tirelessly to make sure that when it is safe to reopen, we are absolutely ready to welcome guests back.
As part of the team at Merlin Entertainments, our attractions have been taking advice from colleagues across the globe on how best to reopen in line with new safety guidelines. Our expert teams have created a comprehensive plan: from enhanced cleaning regimes to social distancing measures, we’ll be doing everything we can to make sure that you have a brilliant, safe visit.
Following the latest Government guidelines (issued on 10th May) and given the continued uncertainty about when we will be able to reopen, we are now asking if you have a short break booked between 1st June up to and including 3rd July please visit the attractions website for information on how to move your booking free of charge.
We want to thank our Passholders for your continued support and loyalty. If you have a Merlin Annual Pass, we will be adding free months to your Merlin Annual Passes for the duration that our attractions are closed. If you have a Membership, payments will continue to be suspended until our attractions reopen. We are working hard to ensure you experience all the magic available with a Merlin Annual Pass and are currently reviewing our terms & conditions. Please bear with us whilst we work out all the details of this. Updates will be posted on our website:
Updated: 20th April 2020 15:45
We are monitoring the COVID-19 situation in line with Government and local public health authorities and will provide an update as soon as we can on when the attractions will reopen.
If you have a Merlin Monthly Membership, we will continue to suspend monthly payments until our attractions reopen. If you have a Merlin Annual Pass, we will be adding free months to your Merlin Annual Passes for the duration that our attractions are closed. Please be assured that you do not need to do anything, we are taking care of this for you.
If you have a Merlin Holiday Club short break booked between now and 1st June, you can reschedule your break to another date in 2020 with no additional costs (subject to availability) - further details below.
Please review the FAQs below to find out more and who to contact if you need further assistance.