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Visit our Help Centre, find out about Passholder accessibility, visit the Membership Portal and get in touch with our friendly team.
Frequently Asked Questions
See the answers to our latest frequently asked questions about Merlin Annual Passes, Memberships and our attractions.
Terms & Conditions
View Terms & Conditions for Annual Passes, Memberships and Competitions, plus find out the restriction dates for your pass.
Find out about the latest updates on how your Pass or Membership and our attractions are affected by COVID-19.