Passholder Help
Need help with anything to do with your pass?
You've come to the right place! Here you will find everything you need to know, including FAQs, access to the membership portal and information on how to get in touch with us if you need to.
Frequently Asked Questions
Have some questions about your Pass? You can view answers to our most frequently asked questions here.
Passholder Accessibility
To find out more about accessibility at our attractions, or to apply for your carers pass, click below.
Membership Payment Portal
To manage your membership payments, change your card details and more, visit our Membership Payment Portal.
Need More Help?
See all the options for how to get in touch with our friendly team on the link below.
Visit our Help Centre
You can view the answers to even more frequently asked questions on our Help Centre.