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Passholder Accessibility

Get all the information you need regarding accessing our attractions for Passholders who have additional needs.

Complimentary Carer Passes

Should a Merlin Annual Passholder require assistance on their visits to our attractions, we issue one complimentary pass per Passholder to be used by any carer - this is transferable between carers; the carer Pass is issued to the Passholder with additional needs and carers' Passes will have the name, date of birth and a photo of the Passholder.

To obtain a complimentary carer pass, a Merlin Annual Pass will need to be purchased in the usual way; online or at a local attraction. The complimentary carer Pass will then be issued online following the instructions on the link below.

Carer Pass Information

You'll need to provide proof of disability when getting your Passes issued, this can be any of the following documentation:

  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)
  • Blue Badge (photo ID required)
  • Signed letter from GP (photo ID required)

Documentation should be dated within the last 24 months, documentation dated later than this may be rejected.

Remember you will not need to pay for the carer pass. Therefore, if your group consists of four people, including the carer, you will need to pay for three people and apply for one carer pass. When renewing, you will need to present these documents again as we recognise that disabled status and assistance required may change from year-to-year.

See pricing for: New Passes or Renewals.

There are a few things to note regarding the complimentary carer pass:

  1. The carer pass cannot be used without being accompanied by the disabled Passholder it belongs to. This is because the Pass is designed to offer assistance to the disabled guest only.
  2. There must be at least one responsible adult in the visiting party (the party means the disabled guest and the guest using the carer Pass) in order for the party to enter an attraction.

Accessibility Guides

To assist you with planning your visits to our attraction please see the specific attraction guides below:

Other Services

Type Talk

When speaking to us via telephone we accept all TypeTalk calls. All of our agents are fully trained to use this service.

Hearing and Assistance

Many of our attractions have the hearing assistance service for anyone using a hearing aid.

Ride Access Pass

Guests with certain disabilities are able to get a disabled access pass which means they can enter via the ride exit to avoid the queuing. Please see the disabled guides above for further information.

BALPPA Statement On Public Safety For Disabled People

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Accessibility Videos

Staff Members Waving at Merlin Attractions

Know Before You Go

At Merlin Entertainments we care about everyone having a magical and memorable experience at our attractions. This video outlines some of the accessibility measures we have in place at our Theme Parks, so you can prepare for your visit. Join Isabella Signs and her brother Lucus as they speak to our teams to find out more.

Faimly enjoying Adventure Tree carousel at Chessington World of Adventures

Ride Restrictions

At Merlin Entertainments we are committed to keeping you safe whilst you enjoy the magic at our attractions - so you can focus on having fun! This video explains some of the ride restrictions and safety requirements we have in place at our Theme Parks, to help you plan your visit to us. Join Isabella Signs and her brother Lucus as they speak to our team to find out more.

Isabella Signs explaining about Ride Access Passes at Merlin Attractions

Ride Access Pass

For those of our guests who are unable to queue at our attractions, due to either the nature of their condition or as a result of the ride infrastructure, we are pleased to offer a Ride Access Pass to facilitate a more comfortable access to the ride. Join Isabella Signs and her brother Lucus as they speak to our teams to find out more.

Audio Described Videos

Staff Members Waving at Merlin Attractions

Know Before You Go - Audio Described

At Merlin Entertainments we care about everyone having a magical and memorable experience at our attractions. This video outlines some of the accessibility measures we have in place at our Theme Parks, so you can prepare for your visit. Join Isabella Signs and her brother Lucus as they speak to our teams to find out more.

Faimly enjoying Adventure Tree carousel at Chessington World of Adventures

Ride Restrictions - Audio Described

At Merlin Entertainments we are committed to keeping you safe whilst you enjoy the magic at our attractions - so you can focus on having fun! This video explains some of the ride restrictions and safety requirements we have in place at our Theme Parks, to help you plan your visit to us. Join Isabella Signs and her brother Lucus as they speak to our team to find out more.