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Contact Us

How can I contact you?

You'll find a variety of options on how to get in touch with our friendly team below.

Merlin Passholders smiling and showing passes at Chessington World of Adventures Resort

Help Centre

We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.

Visit our Help Centre

Collosus at THORPE PARK Resort

Live Chat

You'll see the Live Chat option available on our Help Centre when we have advisers available to chat – generally, this is available Monday - Friday 9am - 4pm.

Live Chat

Penguin at the National SEA LIFE Centre Birmingham

Call Us

You can call us on 01372 751411 (local rate number) on Monday - Friday from 9am - 4pm.

The Voice at Madame Tussauds London

Drop Us A Line

If you need to send us an email or ask a question you can use our Guest Contact Form.

Please note: Due to increased demand we currently have a 2 week response time.

Use Our Contact Form

LEGOLAND® Discovery Centre

Feedback on a visit, or experience

If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form.

Guest Feedback Form