Pre-book Your Passholder Tickets

Can't use the Hub?

Don’t worry you can still make bookings without the Portal! All you need to do is select the attraction you’d like to visit from one of the links below. Then scroll down the page past the FAQs section and there you can pre-book your adventure. Want to see an example video? Check out our short video here. 

PLEASE NOTE: Essential Passholders must use the "silver" booking link. 

How to amend your booking

1. Access the Passholder Pre-booking Portal. You can either do this by following the 'Manage my Booking' link on the confirmation email or by following the link on the attraction webpage above.
2. Select the booking you want to change.
3. Modify your date and time. A list of available dates and times will appear.
4. Click 'save changes'. You will receive a new email confirmation to the email on your booking.

Please remember you can only amend your booking a certain number of times. The number of amends you have remaining is shown under the calendar.

How to cancel your booking

Cancelling for your entire group? Please fill in the form below to cancel your tickets. If your group is planning another date, access the Booking Portal and reschedule your new visit date using your existing booking, or simply create a new order when you’re ready.

Some of your group can no longer visit? Please fill in the form below to cancel tickets for those no longer able to make it.

How can I find my bookings from the old system?

You can click the link below and enter your details to view all your bookings for all attractions made in the old pre-book system.

Any Questions?

View our Frequently Asked Questions on the link below.