Platinum One-Shot Fastrack Terms & Conditions

A valid Platinum Merlin Annual Pass is required to use your One-Shot Fastrack. <li class="OutlineElement Ltr SCXW183131999 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"> Fastrack access is subject to ride availability and attraction opening calendars. Due to operational requirements, Fastrack queues may close at Merlin’s discretion. <li class="OutlineElement Ltr SCXW183131999 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"> All One-Shot Fastrack passes are subject to ride and queue capacity. Availability may be limited or withdrawn at any time, and attraction operation does not guarantee access. <li class="OutlineElement Ltr SCXW183131999 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"> Merlin reserves the right to limit the number of One-Shot Fastrack passes that can be used on any ride at any time. <li class="OutlineElement Ltr SCXW183131999 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"> One-Shot Fastrack passes cannot be exchanged for monetary value and are not for resale.

Full Competition terms and conditions 1. Promoter: For [Merlin Entertainments] enquiries contact the [Merlin Entertainments]'s careline on [01372 751411] in the UK between 9am - 4pm Monday to Friday, excluding Bank Holidays. Promoter: Registered UK office: [Merlin Entertainments, Arbor Building, 16th Floor 255 Blackfriars Road London SE1 9AX, Registered in England and Wales under company number: 08700412]. Please do not send correspondence to these addresses. 2. The Prize: 4 tickets to see THE COMEDY ABOUT SPIES at the Adelphi Theatre valid for Tue-Fri and Sun evening performances in August only. Not valid for matinee performances or Saturday evening. 3. Subject to availability. Date restrictions apply, see below. 4. Prizes must be redeemed by emailing loyalty@merlinentertainments.biz to book your date and time. 5. Maximum of one prize per household. 6. Prizes can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prizes for profit is prohibited. Prizes cannot be used in conjunction with any other offer or ticket. Prizes must be taken as a complete package. Any breach of this term will result in disqualification and the Promoter reserves the right to cancel the prize. 7. Eligibility: Entry is open to Merlin Annual Passholders only who are residents of the UK (England, Scotland, Wales) aged 18+ except employees (and their immediate families) of Merlin, [insert Promoter (Merlin contracting entity] and any other companies associated with the competition. In entering the Competition the participant confirms that he/she is eligible to do so and eligible to claim any Prize he/she may win. The Promoter may require the entrant to provide proof that he/she is eligible to enter the Competition and/or claim any Prize he/she may win. 8. Start date and closing date: Competition starts 5th June 2026 and 15th June 2026. Entries received after the closing date are automatically disqualified. 9. How to participate: No purchase necessary. Fill in the entry form on the Merlin Annual Pass website (www.merlinannualpass.co.uk). Entries are limited to one per person per competition. There is no charge to register for use of this website. 10. To enter the competition you must fill in the entry for completely. 11. For the avoidance of doubt only one unique email address will be accepted per person. 12. Winner Selection and notification: The competition winners will be drawn by an independent adjudicator or via a verifiable computerised system producing random results from entries received in accordance with these terms and conditions, within 2 working days of the closing date and winners will be notified within 1 days thereafter via email to the email address submitted with their entry. 13. The winner must claim their prize within 1 day of the Promoter notifying the winner in accordance with paragraph 14 above. Reasonable efforts will be made to contact the winners by email, using details provided on entry. If the winner cannot be contacted or has not claimed their prize (or failed to provide an address for delivery if so requested) within 48 hours of notification, or is unable to comply with these terms and conditions. The Promoter reserves the right to offer the prize to the next eligible entrant drawn at random in accordance with paragraph 14 above. The Promoter does not accept any responsibility if a winner is not able to take up the prize. 14. By accepting a prize, the winner agrees to release and hold harmless the Promoter and its subsidiaries, affiliates, suppliers, distributors, agencies and each of their respective parent companies and each such company's officers, directors, employees and agents (collectively, the "Released Parties") from and against any claim or cause of action, including, but not limited to, damage to or loss of property, arising out of participation in the promotion or receipt of, use or misuse of any prize. 15. The Released Parties are not responsible for: 15.1 any incorrect or inaccurate information, whether caused by entrants, printing errors or by any of the equipment or programming associated with or utilized in the Competition. 15.2 technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software failures of any kind including any injury or damage to any person's computer account resulting from participating in this Competition or mistranscribed data; 15.3 unauthorized human intervention or human error which may occur in any part of the entry process or the process for allocating the prize(s); 15.4 technical or human error which may occur in the administration of the Competition/ or the processing of entries; 15.5 late, lost, undeliverable, damaged or stolen post; or 15.6 any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from participant's participation in the Competition or receipt or use or misuse of any Prize. If for any reason an entrant's entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, entrant's sole remedy is another entry in the Competition, if it is possible. Nothing in this section shall exclude the Released Parties' liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability whose limitation is prohibited by law. 16. Use of a false name or address will result in disqualification. 17. Entries that are incomplete, illegible, altered, reconstructed, forged or tampered with, inaudible or indecipherable will not be valid and deemed void. [Photocopies of entries are not acceptable.] 18. All entries must be made directly by the person entering the Competition 19. Entries from agents, third parties, organised groups or entries automatically generated by computer or completed in bulk, will not be accepted. No incomplete or corrupted entries will be accepted. Entries will only be accepted if they comply with these terms and conditions. 20. No responsibility can be accepted for entries or claims that are not submitted on time or in full, lost, mislaid, damaged, or delayed via e-mail/phone, regardless of cause, including, but not limited to, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, or corrupted webpages. 21. The winners and their companions are responsible for any expenses which may be incurred by the winners in claiming any prize. 22. Prizes are subject availability and to the individual attraction's terms and conditions. 23. In the event of circumstances outside its reasonable control, the Promoter reserves the right to void, suspend or cancel the competition where it becomes necessary to do so, or amend or alter the terms of the promotion at any time, but will always endeavour to minimise the effect on participants to avoid undue disappointment. 24. The winner agrees to co-operate (and to procure the co-operation of his/her companions who share in the benefits of the prize) with any reasonable requests by the Promoter relating to any post-winning publicity; provided that Promoter shall comply with paragraph 41, for example it may only publish personal details in generic form e.g. John from London. 25. In so far as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any winners or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Statutory rights are not affected. 26. The attraction entry tickets can only be claimed and used by the prize winner and as stipulated. The tickets are non-transferable and not for resale. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void. 27. The Promoter's decision is final in relation to promotional matters and no correspondence or discussion will be entered into. 28. Size, height, weight, and age restrictions and medical warnings apply to certain rides and attractions. The attractions reserve the right to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity. 29. In the event of a discrepancy between these standard terms and conditions and the details in the promotional material, these terms shall prevail. 30. The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe: 30.1 there has been a breach of: 30.1.1 these terms and conditions; 30.1.2 any law; or 30.1.3 any instructions forming part of this promotion's entry requirements or otherwise; 30.2 a participant has gained unfair advantage in participating in the promotion or won using fraudulent means; 30.3 an entry infringes any right; or 30.4 the participant's conduct is contrary to the spirit or the intention of the competition. 31. If any provision of these Terms and Conditions (or any part thereof) is held to be invalid or unenforceable, all remaining provisions (or part thereof) will remain in full force and effect. 32. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings. 33. Data Protection: Where you participate in a Competition/Competition, your personal data shall be processed in accordance with our Privacy Statement available here https://www.merlinannualpass.co.uk/security-privacy/privacy-notice/ . By submitting an entry, the participant acknowledges that the processing of his/her personal data is necessary for the Promoter to fulfil its obligations to the participant in respect of the promotion and to enable you to enter the competition, visit and use our Website and/or to claim any Prize you may win. You confirm and warrant that all data provided by you for these purposes are accurate. If the participant exercises his/her right to object to the processing of such personal data prior to the end of the competition, his/her participation may be cancelled.

Full Competition terms and conditions 1. Promoter: For [Merlin Entertainments] enquiries contact the [Merlin Entertainments]'s careline on [01372 751411] in the UK between 9am - 4pm Monday to Friday, excluding Bank Holidays. Promoter: Registered UK office: [Merlin Entertainments, Arbor Building, 16th Floor 255 Blackfriars Road London SE1 9AX, Registered in England and Wales under company number: 08700412]. Please do not send correspondence to these addresses. 2. The Prize: 2 tickets to see Avenue Q on a Monday-Thursday performance in the Stalls or Royal Circle, at the Shaftesbury Theatre, London. Subject to availability. Date restrictions apply, see below. 3. Prizes can only be redeemed between 1st June and 27th August 2026. Monday-Thursday performances only. Subject to availability. The Prize cannot be used at any other location or on any other date. 4. Prizes must be redeemed by emailing loyalty@merlinentertainments.biz to book your date and time. 5. Maximum of one prize per household. 6. Prizes can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prizes for profit is prohibited. Prizes cannot be used in conjunction with any other offer or ticket. Prizes must be taken as a complete package. Any breach of this term will result in disqualification and the Promoter reserves the right to cancel the prize. 7. Eligibility: Entry is open to Merlin Annual Passholders only who are residents of the UK (England, Scotland, Wales) aged 18+ except employees (and their immediate families) of Merlin, [insert Promoter (Merlin contracting entity] and any other companies associated with the [Competition/Competition]. In entering the Competition the participant confirms that he/she is eligible to do so and eligible to claim any Prize he/she may win. The Promoter may require the entrant to provide proof that he/she is eligible to enter the Competition and/or claim any Prize he/she may win. 8. Start date and closing date: Competition starts 29th May 2026 and 10th June 2026. Entries received after the closing date are automatically disqualified. 9. How to participate: No purchase necessary. Fill in the entry form on the Merlin Annual Pass website (www.merlinannualpass.co.uk). Entries are limited to one per person per competition. There is no charge to register for use of this website. 10. To enter the competition you must fill in the entry for completely. 11. For the avoidance of doubt only one unique email address will be accepted per person. 12. Winner Selection and notification: The competition winners will be drawn by an independent adjudicator or via a verifiable computerised system producing random results from entries received in accordance with these terms and conditions, within 2 working days of the closing date and winners will be notified within 1 days thereafter via email to the email address submitted with their entry. 13. The winner must claim their prize within 1 day of the Promoter notifying the winner in accordance with paragraph 14 above. Reasonable efforts will be made to contact the winners by email, using details provided on entry. If the winner cannot be contacted or has not claimed their prize (or failed to provide an address for delivery if so requested) within 48 hours of notification, or is unable to comply with these terms and conditions. The Promoter reserves the right to offer the prize to the next eligible entrant drawn at random in accordance with paragraph 14 above. The Promoter does not accept any responsibility if a winner is not able to take up the prize. 14. By accepting a prize, the winner agrees to release and hold harmless the Promoter and its subsidiaries, affiliates, suppliers, distributors, agencies and each of their respective parent companies and each such company's officers, directors, employees and agents (collectively, the "Released Parties") from and against any claim or cause of action, including, but not limited to, damage to or loss of property, arising out of participation in the promotion or receipt of, use or misuse of any prize. 15. The Released Parties are not responsible for: 15.1 any incorrect or inaccurate information, whether caused by entrants, printing errors or by any of the equipment or programming associated with or utilized in the Competition. 15.2 technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software failures of any kind including any injury or damage to any person's computer account resulting from participating in this Competition or mistranscribed data; 15.3 unauthorized human intervention or human error which may occur in any part of the entry process or the process for allocating the prize(s); 15.4 technical or human error which may occur in the administration of the Competition/ or the processing of entries; 15.5 late, lost, undeliverable, damaged or stolen post; or 15.6 any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from participant's participation in the Competition or receipt or use or misuse of any Prize. If for any reason an entrant's entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, entrant's sole remedy is another entry in the Competition, if it is possible. Nothing in this section shall exclude the Released Parties' liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability whose limitation is prohibited by law. 16. Use of a false name or address will result in disqualification. 17. Entries that are incomplete, illegible, altered, reconstructed, forged or tampered with, inaudible or indecipherable will not be valid and deemed void. [Photocopies of entries are not acceptable.] 18. All entries must be made directly by the person entering the Competition 19. Entries from agents, third parties, organised groups or entries automatically generated by computer or completed in bulk, will not be accepted. No incomplete or corrupted entries will be accepted. Entries will only be accepted if they comply with these terms and conditions. 20. No responsibility can be accepted for entries or claims that are not submitted on time or in full, lost, mislaid, damaged, or delayed via e-mail/phone, regardless of cause, including, but not limited to, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, or corrupted webpages. 21. The winners and their companions are responsible for any expenses which may be incurred by the winners in claiming any prize. 22. Prizes are subject availability and to the individual attraction's terms and conditions. 23. In the event of circumstances outside its reasonable control, the Promoter reserves the right to void, suspend or cancel the [Competition/Competition] where it becomes necessary to do so, or amend or alter the terms of the promotion at any time, but will always endeavour to minimise the effect on participants to avoid undue disappointment. 24. The winner agrees to co-operate (and to procure the co-operation of his/her companions who share in the benefits of the prize) with any reasonable requests by the Promoter relating to any post-winning publicity; provided that Promoter shall comply with paragraph 41, for example it may only publish personal details in generic form e.g. John from London. 25. In so far as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any winners or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Statutory rights are not affected. 26. The attraction entry tickets can only be claimed and used by the prize winner and as stipulated. The tickets are non-transferable and not for resale. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void. 27. The Promoter's decision is final in relation to promotional matters and no correspondence or discussion will be entered into. 28. Size, height, weight, and age restrictions and medical warnings apply to certain rides and attractions. The attractions reserve the right to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity. 29. In the event of a discrepancy between these standard terms and conditions and the details in the promotional material, these terms shall prevail. 30. The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe: 30.1 there has been a breach of: 30.1.1 these terms and conditions; 30.1.2 any law; or 30.1.3 any instructions forming part of this promotion's entry requirements or otherwise; 30.2 a participant has gained unfair advantage in participating in the promotion or won using fraudulent means; 30.3 an entry infringes any right; or 30.4 the participant's conduct is contrary to the spirit or the intention of the competition. 31. If any provision of these Terms and Conditions (or any part thereof) is held to be invalid or unenforceable, all remaining provisions (or part thereof) will remain in full force and effect. 32. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings. 33. Data Protection: Where you participate in a Competition/Competition, your personal data shall be processed in accordance with our Privacy Statement available here https://www.merlinannualpass.co.uk/security-privacy/privacy-notice/ . By submitting an entry, the participant acknowledges that the processing of his/her personal data is necessary for the Promoter to fulfil its obligations to the participant in respect of the promotion and to enable you to enter the competition, visit and use our Website and/or to claim any Prize you may win. You confirm and warrant that all data provided by you for these purposes are accurate. If the participant exercises his/her right to object to the processing of such personal data prior to the end of the competition, his/her participation may be cancelled.

What is this event? We’re testing a new product with an exciting brand partner, and we’d love Passholder feedback before launch. If you have children aged between 4 and 11 years old, then your Passholder family could be just the discerning group we’re looking for! Where is the event being held? Attendees will join us at SEA LIFE London Aquarium. What will we be testing/giving feedback on? It’s secret! I’m afraid, until the event, we can’t reveal any more information but what we can say is that we’re testing a new product aimed at children aged 4–11 years old… What date and time(s) is this running? Saturday 28th March 2026. Time slots are available from 10am – 2pm. How long will the event last? The experience itself will last approximately 2 hours Do you have to be a Merlin Annual Passholder? Yes - at least one member of each group must hold a valid Merlin Annual Pass, which may be checked on arrival. Do I have to also pre-book my space at SEA LIFE London? No, you don’t need to pre-book a slot. Entry will be provided as part of your participation in the trial. What are the age requirements? You must be attending with at least one child aged between 4 and 11 years old. The lead booker must be aged 18+, and children must be accompanied by an adult. What feedback will I be required to give, in what form, and what’s the deadline? Participants will be asked to complete a short feedback survey following the experience. This will be sent to you via email after your visit, and must be completed in order to receive your thank you gift. What’s the free gift, and when will I receive it? Each child participant (aged 4–11) will receive a SEA LIFE plushie and drawstring bag. These will be sent by post to your registered address once your completed feedback survey has been received. Will every Passholder get a free gift? Gifts will be provided to children only aged between 4 and 11 years old who take part and complete the feedback survey. Can I share my experience on social media? As this is a pre-launch experience, attendees must not share, publish or communicate any details, images, audio or video of the experience on social media or any public platforms prior to the official launch. Is the experience accessible? This experience includes an audio-based element. Guests with hearing impairments or medical conditions affecting hearing may find aspects of the experience limited or less accessible. If you have any accessibility requirements, please contact us in advance and we will do our best to support your visit What happens if I can no longer make it? If you are no longer able to attend, please let us know as soon as possible so your place can be offered to another family. Please note that spaces are limited and non-transferable. How do I apply? Where can I find the form? Please complete the sign-up form here: https://forms.gle/W8YHUnRJvDBKZ9Zq5

Take part in an exclusive trial of a brand-new experience at SEA LIFE London Aquarium for a maximum of 4 guests (maximum 2 adults and 2 children per booking; each group must include at least one child aged 4–11 and at least one valid Merlin Annual Pass holder). The experience will take place on Saturday 28th March 2026 only, at allocated time slots from 10am until 2pm. Entry is open to UK residents aged 18+ (lead booker). To register, complete the sign-up form via https://forms.gle/TYYoKi77E2nHvMWv7 . Submission of a booking request does not guarantee participation. Spaces are limited to 25 groups and will be allocated on a first come, first served basis. Participants will receive confirmation of attendance via email within 48 hours of submitting their response. Entry to the attraction and participation in the experience are free of charge . No purchase is necessary. No cash alternative is available in the event of non-attendance. Participants must attend their allocated time slot. Bookings are non-transferable and no alternative dates will be offered. As this is a pre-launch experience, attendees must not share, publish or communicate any details, images, audio or video of the experience on social media or any public platforms prior to the official launch on 1 st April. Participants will be asked to complete a feedback survey following the experience. Upon receipt of a completed survey, participants will receive a thank you gift consisting of a SEA LIFE plushie and drawstring bag (per child participant), which will be sent by post to the address provided. No cash alternative will be offered. Participants should be aware that the experience includes an audio-based element. Individuals with hearing impairments or medical conditions affecting hearing may find aspects of the experience limited or inaccessible. The Promoter reserves the right to amend, postpone or cancel the experience where necessary. Participation is at the attendee’s own risk. By registering, participants agree to be bound by these terms and conditions and the full attraction Terms & Conditions available here: https://www.visitsealife.com/london/policies/terms-conditions/ For Merlin Entertainments Limited enquiries contact Merlin Entertainment's careline on 01753 626416 between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Promoter: Registered UK office: Merlin Entertainments Ltd, Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX, Company Number: 08700412

What dates can the pin badges be claimed? If I go today, can I get one?

Pin badges can only be claimed on special days. These dates will be revealed on social media and through emails. So, keep your eyes peeled!

What’s the password?

We obviously can’t tell you that! Each date for giveaways will come with its own password which you’ll have to work out yourself from clues on social media.

How many pin badges are there?

There are only 500 of each limited-edition pin badge, so you’ll have to be quick to claim one! Staff will only give people in attendance a pin badge, so if you’re a family you’ll need to be together for everyone to get a badge.

How will we know which staff have the badges?

Only our Duty Managers will have a pin badge, which means you need to look out for staff carrying litter pickers. Not ALL staff with litter pickers will be a Duty Manager, so during this time frame, each Duty Manager will have yellow tape around their litter picker – so stay vigilant!

Are theme parks open all year round?

No, Thorpe Park usually closes from November until March, and Alton Towers and Chessington usually close from Christmas until February or March. Exact dates will vary, please check the attraction websites for further details.

Can I upgrade my Pass once I’ve purchased one?

No, once you’ve purchased your Pass you are locked into that tier for at least one year (12 months.) It’s important you think very carefully about which Pass is right for you, as you won’t be able to change it once your contract is set up.

If I have a Pass, can I just walk into the attraction without booking?

You must pre-book your visits or you risk being turned away. Some of our attractions are very small and the spaces available are limited so may need to be booked in advance to guarantee a space. This is especially true during very busy times such as school holidays, especially if the theme parks are closed.

What’s not included with my Annual Pass?

While most events are included with Merlin Annual Pass (Alton After Dark, FRIGHT NIGHTS etc), there are some special events which are not included. For example, the Alton Towers fireworks is only included for Platinum Passholders, and the Castle after Dark event at Warwick Castle is held outside of normal operating hours and is not included. The Dungeons at Warwick Castle is also not included; however, you get a discount to book.

How do I add a Carer Pass?

Adding a Carer Pass is simple! You just add in the Pass details the same way you would a paid for Merlin Annual Pass.

Why is my Pass number not being accepted?

There are several reasons why you may be struggling to add your pass. In this instance you will see an error box. You may have entered your Pass number incorrectly, so please re-enter your number and try again. Your Pass may have expired and be outside of the validity period.

Why can I not make a booking in the Portal?

There are several reasons why you may be struggling to pre-book your tickets. In this instance you will see an error box. You may be attempting to book a date or time for which your Pass type isn’t valid (i.e., if you’re a Discovery Passholder and have tried to book a weekend ticket) - if this is the case and you would like to visit on this date, please purchase an Exclusion Day ticket using the links above You may have exceeded the number of pre-books which you are allowed Your Pass may have expired and be outside of the validity period

I’m not receiving the authentication text message to log in?

When you log into the portal you will need to send a code to your chosen mobile number (used to register). The text will come from ‘MSVerify’. If you do not receive a text message, please check that you entered your mobile phone number correctly when you registered. You can also try re-sending a log in code. If your mobile phone number is correct, you have signal, and you have also attempted to resend a code, then please get in touch with our help centre at info@Merlinannualpass.co.uk , or by using our live chat feature on website.

What happens if I lose my phone or change my number?

Currently you’re unable to change your phone number on the portal, however we are working on this! As a precaution the old booking system will stay in place in the meantime so you can still prebook the old way if you’re unable to log into the Pre-book Portal.

How can I book friends & family discounted tickets?

Please use the normal link in the Perks Hub to book friends and family tickets, as this cannot be done through the Pre-book Portal.

My Pass has expired / I have missed a payment and my Pass has been blocked, but I’m still able to pre-book in the portal?

Please make sure you check if your Pass is valid before making any booking in the Pre-book Portal. It’s your responsibility to ensure your Pass is valid, and you face the risk of being turned away if your Pass is not valid at the attraction.

Blogs & Inspiration | Merlin Annual Pass

Get inspired and plan your next trip, find out how to make the most of your Pass and more with our helpful blog articles.

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The news is out – Minecraft World is coming to Chessington World of Adventures in 2027!

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A handful of lucky Passholders stepped behind the scenes at Alton Towers Resort for a truly special event celebrating one of the park’s most iconic attractions: the legendary Corkscrew.

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